Rivo Casino player support
Rusco and his crew watch over the den day and night. A question, a snag, a more sensitive topic? We answer live, by email, and point you to the right support when you need it.
How to reach us
Three ways to get in touch, to pick from depending on whether it is urgent or the topic needs a little more detail.
Live chat
On hand around the clock, every day of the year. A real person at the other end, reachable from any page of the den.
Write to [email protected], ideal when you need to attach a document or explain a slightly trickier case.
Responsible gambling
To take a breather or ask for help, GamCare is there to listen on 0808 8020 133, a free and confidential call.
Your frequently asked questions
What the scouts of the den ask us most often, with clear answers.
How do I create an account at Rivo?
Head to the registration page, enter an email address and a password, choose a currency and confirm you are of legal age. The den opens its doors to you straight away; identity verification only comes in before your first withdrawal.
What is the minimum deposit amount?
You can top up your account from £10 with almost every option: Visa and Mastercard cards, Apple Pay, fast bank transfers, Bitcoin and USDT. Funds land instantly, except for a standard bank transfer which takes a few working days.
How long does a withdrawal take to pay out?
Once your account is verified, the team handles requests quickly. Crypto often leaves within the hour, while cards and wallets take one to three working days depending on your bank.
What documents are needed for verification?
You will need a valid ID document, along with a recent proof of address dated within the last 90 days. For a card deposit, a photo of the front with the middle digits hidden may be requested.
How do I claim the welcome bonus?
The 1000% up to £10,000 chest lands on its own after your first deposit of £10 or more. The amount is wagered 35 times before withdrawal; the full terms are set out on our dedicated bonus page.
How does VIP cashback work?
Every week, the VIP circle earns back a percentage of its net losses, up to 25% depending on the tier reached. The sum is credited automatically, with no wagering conditions at all.
Can I self-exclude?
Yes. From your account, under responsible gambling, you can set a break of 24 hours, a week or a month, or a permanent exclusion. Once started, it runs to its end with no way back.
Does Rivo work on mobile?
Completely. The den runs in your phone browser, with no app to install, in portrait or landscape, on iPhone as well as Android.
I did not receive the confirmation email, what should I do?
Check your spam folder first. If nothing shows up, message us on live chat with the address you used to register: we will resend the link by hand.
Under which licence does Rivo operate?
Rivo operates under a Curacao licence. Its licence reference and the link to the regulator are shown at the very bottom of the site, and the whole site is protected by SSL encryption.